Returns, refunds & cancellations

Something wrong with your order?

If your order arrives damaged, if you received the wrong item, if something is missing or if an item is past its date, tell us within 48 hours of delivery with photos of the parcel and the product.

How to reach us

Message us on WhatsApp or call +91 60056 52120, or email gulkashofficial@gmail.com. Include your order number (it starts with GK-).

Delivery

Delivery is free on all orders. Our courier is Delhivery. Orders are usually delivered in 3 to 7 days.

Payment

Pay the full amount online (card, UPI, net banking or wallet through Razorpay), or choose cash on delivery on orders over ₹199: you pay ₹199 online now and the rest in cash to the courier.

If you refuse a cash-on-delivery parcel that arrives as ordered, the ₹199 advance is not refunded. If the parcel cannot be delivered because of us or the courier, we refund the ₹199 in full.

Refunds

Refunds are made to your original payment method through Razorpay. The time taken depends on your bank.

Cancellations

Once your parcel is with Delhivery, the order cannot be cancelled. To cancel before dispatch, contact us with your order number.

Your rights

This policy does not take away any rights you have under Indian law, including the Consumer Protection Act, 2019.